# Billing & payments

```json metadata
{
  "schema_version": 2,
  "title": "Billing \u0026 payments",
  "description": "Describes how to view billing transactions and manage payment methods for Redis Cloud subscriptions.",
  "categories": ["docs","operate","rc"],
  "tableOfContents": {"sections":[{"id":"download-invoice","title":"Download invoice"},{"id":"add-credit-card","title":"Add credit card"},{"id":"set-the-default-credit-card","title":"Set the default credit card"},{"id":"remove-a-credit-card","title":"Remove a credit card"},{"id":"add-marketplace-account","title":"Add marketplace account"},{"id":"apply-coupon","title":"Apply coupon"},{"id":"download-cost-report","title":"Download cost report"},{"id":"troubleshoot","title":"Troubleshoot"}]}

,
  "codeExamples": []
}
```


The **Billing & Payments** screen:

- Shows recent transactions for your account
- Helps you manage your payment methods
- Applies coupon credits to your account

![The Billing & Payments screen shows billing transactions and manage payment methods.](https://redis.io/docs/latest/images/rc/billing-billing-history-tab.png)

The following tabs are available:

- The **Billing History** tab displays recent charges and payments.  Each transaction includes the following details:

    | Detail | Description |
    |:-------|:------------|
    | Date   | Date the transaction was recorded |
    | Description | Description of the transaction |
    | Reference | Reference number |
    | Amount    | Transaction amount |

    Billing details may vary between regions.

    You can [download invoices](#download-invoice) on this tab.

    A **Pay Now** button appears in selected regions.

    ![Use the Pay Now button to Pay your invoice in selected regions.](https://redis.io/docs/latest/images/rc/billing-payments-pay-now.png)
    
    Select this button to pay your invoice.

- The **Payment Methods** tab lists your current payment methods. Your account uses a single default credit card for all active subscriptions. A **Default** badge identifies that card, but only when your account has more than one stored card; if you have only one card, it's implicitly the default.

    ![The Payments Methods tab helps you manage payments for your subscriptions.](https://redis.io/docs/latest/images/rc/billing-payment-method-tab.png)

    Select **Add credit card** to enter new credit card details, or **Add marketplace account** to add a [Google Cloud Marketplace](https://redis.io/docs/latest/operate/rc/cloud-integrations/gcp-marketplace) or [AWS Marketplace](https://redis.io/docs/latest/operate/rc/cloud-integrations/aws-marketplace) account. See [Set the default credit card](#set-the-default-credit-card) and [Remove a credit card](#remove-a-credit-card).

    > [!NOTE]
    > If your account has more than one stored credit card, Redis Cloud shows a banner on login and on the Payment Methods page asking you to remove any cards you're not using: "Please remove any unused cards from your account. You can manage your credit cards anytime from the Billing & Payments page." You can dismiss this banner and continue using the console.
    >

- The **Credits** tab shows coupon credits that have been applied to your account, if any.

    ![The Credits tab lets you apply coupons to your account and shows credits that have already been applied.](https://redis.io/docs/latest/images/rc/billing-payments-credits-tab.png)

    | Detail | Description |
    |:-------|:------------|
    | Code   | Coupon code |
    | Coupon Amount | Amount credited to your account |
    | Current Balance | Amount left |
    | Date added | Date applied to your account |
    | Expiration Date | Date the amount expires |

    You can [apply a coupon](#apply-coupon) on this tab.

## Download invoice

To download an invoice:

1. In the [Redis Cloud console](https://cloud.redis.io/), select **Billing & Payments**.

2.  From the **Billing History** tab, locate and select the invoice.

3.  Select the **Download invoice** icon displayed to the right of the invoice amount.

    ![Use the download icon to download a PDF for the selected invoice.](https://redis.io/docs/latest/images/rc/icon-billing-download.png)

The invoice is downloaded as an Acrobat PDF file.  Use your browser's download features to manage the file.

## Add credit card

To add a new credit card:

1. In the [Redis Cloud console](https://cloud.redis.io/), select **Billing & Payments > Payment Methods**.

2.  Select **Add credit card** and add the credit card details.

    If you have not already added a business address to your account, you must enter one. Redis uses your business address for communication, invoicing, and tax purposes.

![The Add credit card screen before a business address has already been added.](https://redis.io/docs/latest/images/rc/billing-add-first-card.png)

If you already have a business address, you don't need to enter one here. See [Account settings](https://redis.io/docs/latest/operate/rc/accounts/account-settings) to learn how to update your business address.

![The Add credit card screen after a business address has already been added.](https://redis.io/docs/latest/images/rc/billing-add-credit-card.png)

If the card's billing address is the same as your account's business address, select **Same as business address** to fill the billing address with your business address details. 

3.  Select the **Add Credit Card** button to save your changes.

    ![Use the Save Card button to save new payment details.](https://redis.io/docs/latest/images/rc/button-billing-save-card.png)

    > [!NOTE]
    > If this is the only credit card on your account, Redis Cloud automatically sets it as your default card. While your account has only one stored card, **Add credit card** is unavailable and you can't remove that card; use **Update Card** to change its details instead.
    >

## Set the default credit card

Your account's default credit card applies to all active subscriptions. To change it:

1. In the [Redis Cloud console](https://cloud.redis.io/), select **Billing & Payments > Payment Methods**.

2.  Locate the card you want to use, then select **Set as Default**.

3.  In the **Change default credit card** dialog, select **Confirm**.

    Changing your default credit card applies that card to all active subscriptions in your account that use a credit card as their payment method.

If your account has more than one credit card actively used across different subscriptions, an Account Admin or Billing Admin must choose a single default card. Starting October 1, 2026, that admin sees a dialog on login listing each stored card by its last 4 digits, expiration date, and name on card. You must select a card and select **Confirm Default Card** to continue to the console; you can't close or dismiss this dialog without selecting a card.

After you confirm a default card, Redis Cloud applies it to all active subscriptions in your account.

## Remove a credit card

To remove a credit card you no longer use:

1. In the [Redis Cloud console](https://cloud.redis.io/), select **Billing & Payments > Payment Methods**.

2.  Locate the card, then select **Remove**.

You can't remove your default credit card. If you try, Redis Cloud shows this message: "You cannot delete your default credit card. Please set another card as default first." [Set a different card as default](#set-the-default-credit-card) first, then remove the one you no longer need.

If your account has only one stored credit card, **Remove** is unavailable, because your account always needs a default credit card.

## Add marketplace account

If you have a [Google Cloud Marketplace](https://redis.io/docs/latest/operate/rc/cloud-integrations/gcp-marketplace) or [AWS Marketplace](https://redis.io/docs/latest/operate/rc/cloud-integrations/aws-marketplace) account already associated with another Redis Account that you own, you can add it to your current account. 

To do this:

1. In the [Redis Cloud console](https://cloud.redis.io/), sign in to the account you would like to associate with your marketplace account. 

1. Select **Billing & Payments > Payment Methods**.

1. Select **Add Marketplace account**.

    ![The Add marketplace account button.](https://redis.io/docs/latest/images/rc/add-marketplace-account.png)

1. Select the marketplace account you want to connect and confirm that it will pay for your Redis Cloud resources going forward.

1. Select **Connect account**.

    ![The Connect account button.](https://redis.io/docs/latest/images/rc/button-connect-account.png)

Your marketplace account is now connected to your Redis Cloud account. If you would like to disconnect your marketplace account from your Redis Cloud account, select **Disconnect**.

## Apply coupon

Coupons apply credits to your Redis Cloud account.  To redeem a coupon:

1. In the [Redis Cloud console](https://cloud.redis.io/), select **Billing & Payments** and then select the **Credits** tab.

2.  Enter the coupon code and then select the **Apply** button.

    ![Use the Apply button to redeem a coupon.](https://redis.io/docs/latest/images/rc/button-billing-payments-apply.png)

    The value of the coupon is applied to your account when accepted.  

For help, contact [Support](https://redis.io/support/).

> [!NOTE]
> Generally, charges are non-refundable.
>
> For any special circumstances that may warrant a refund, please contact [Support](https://redis.io/support/) and be sure to provide detail about the reasons for the refund request.

## Download cost report

Select the **Cost report** button to download a report of all shard costs in CSV format.

![The cost report download button.](https://redis.io/docs/latest/images/rc/button-cost-report-download.png)

The report gives a breakdown of all your Redis billing unit costs, per subscription and database, by month. Subscriptions under the minimum subscription price are broken down into actual billing unit prices and the difference from minimum price.

See [Cost report](https://redis.io/docs/latest/operate/rc/billing-and-payments/cost-report) and [How to download and visualize the cost report](https://support.redislabs.com/hc/en-us/articles/30042563097874-How-to-Download-and-Visualize-Redis-Cloud-Cost-Report) for more information.

## Troubleshoot

See [Billing](https://support.redislabs.com/hc/en-us/categories/26174537325842-Billing) on the Redis knowledge base for help troubleshooting billing issues:
- [Resolving payment failures in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/26266042933522-Resolving-Payment-Failures-in-Redis-Cloud)
- [Credit card retry behavior and troubleshooting](https://support.redislabs.com/hc/en-us/articles/27697187187986-Credit-Card-Retry-Behavior-and-Troubleshooting)
- [Access invoices and payment links](https://support.redislabs.com/hc/en-us/articles/26265945230226-Access-Invoices-and-Payment-Links-in-the-Portal)
- [How to find payment information](https://support.redislabs.com/hc/en-us/articles/26266104144914-How-to-Find-Payment-Information)