{
  "schema_version": 2,
  "id": "operate/rc/troubleshoot",
  "title": "Troubleshoot Redis Cloud issues with the Redis Cloud knowledge base",
  "url": "https://redis.io/docs/latest/operate/rc/troubleshoot/",
  "summary": "Use the Redis Cloud knowledge base to find answers to common Redis Cloud questions.",
  "tags": [
    "docs",
    "operate",
    "rc"
  ],
  "last_updated": "2025-09-19T16:08:48-04:00",
  "page_type": "content",
  "content_hash": "0474ac61b11719a293bd2eb54777df025332dec8828f1574249fe575a64a5a45",
  "sections": [
    {
      "id": "overview",
      "title": "Overview",
      "role": "overview",
      "text": "The [Redis Cloud knowledge base](https://support.redislabs.com/hc/en-us/categories/26174183986450-Redis-Cloud) provides articles to help you troubleshoot common Redis Cloud issues."
    },
    {
      "id": "account-and-user-management",
      "title": "Account and User Management",
      "role": "content",
      "text": "- [Restore access to your Redis Cloud account](https://support.redislabs.com/hc/en-us/articles/27496470929170-Restore-Access-to-Your-Redis-Cloud-Account)\n- [Cancel a Redis Cloud subscription](https://support.redislabs.com/hc/en-us/articles/27215953424786-Cancel-a-Redis-Cloud-Subscription)\n- [Delete a Redis Cloud account](https://support.redislabs.com/hc/en-us/articles/26180817014162-Delete-a-Redis-Cloud-Account)\n- [Submit a Redis Cloud privacy deletion request](https://support.redislabs.com/hc/en-us/articles/27646907553170-Submit-a-Redis-Cloud-Privacy-Deletion-Request)"
    },
    {
      "id": "billing-and-payments",
      "title": "Billing and Payments",
      "role": "content",
      "text": "- [Resolving payment failures in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/26266042933522-Resolving-Payment-Failures-in-Redis-Cloud)\n- [Credit card retry behavior and troubleshooting](https://support.redislabs.com/hc/en-us/articles/27697187187986-Credit-Card-Retry-Behavior-and-Troubleshooting)\n- [Access invoices and payment links](https://support.redislabs.com/hc/en-us/articles/26265945230226-Access-Invoices-and-Payment-Links-in-the-Portal)\n- [How to find payment information](https://support.redislabs.com/hc/en-us/articles/26266104144914-How-to-Find-Payment-Information)"
    },
    {
      "id": "database-management-and-observability",
      "title": "Database management and observability",
      "role": "content",
      "text": "- [Manage network usage and subscription limits in Redis Cloud Essentials](https://support.redislabs.com/hc/en-us/articles/27315881501202-Manage-Network-Usage-and-Subscription-Limits-in-Redis-Cloud-Essentials)\n- [Configuring Access Control and RBAC in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/28595965192338-Configuring-Access-Control-and-RBAC-in-Redis-Cloud)\n- [How to run a Failover Test in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/29001166157074-How-to-Run-a-Failover-Test-in-Redis-Cloud)"
    }
  ],
  "examples": []
}